> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.rydhm.ai/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.rydhm.ai/_mcp/server. # Changelog ## November 10, 2026 ## Phone calls Experts can now answer and make phone calls. * Connect your own Twilio account and put its numbers on your experts. See [Bring your own Twilio](/channels/byo-twilio). * Each expert has a **Phone** tab and a **Call** button for outbound calls. * Calls can be transferred to a person, and outbound calls handle voicemail. * Hang up a live call from the app. * Visitors can call an expert's number from its public page. See [Phone](/channels/phone). ## Outbound campaigns Call a list of contacts with an expert. Import contacts, then start, pause, resume or cancel the campaign, and export its results. A workspace do-not-call list keeps numbers out of every campaign. See [Campaigns](/channels/campaigns). ## Knowledge * **Shared collections:** one set of documents that several experts read from. * **FAQs:** question-and-answer documents an expert answers from directly. * **Website import:** turn a site's pages into documents, and fetch them again when the site changes. * **Better search:** search now matches meaning and exact words together. * **Sources:** chat replies say which documents they used. See [Knowledge](/knowledge/overview). ## Test suites Write test conversations for an expert. A simulated caller plays each one, and a judge checks the expert's answers against your criteria. Run a suite before you publish a change. See [Test suites](/quality/test-suites). ## Analysis and Analytics Every finished call, chat and meeting can be analysed: outcome tags, extracted facts, success criteria, a score, sentiment and a summary. Set it up on the expert's **Analysis** tab. The **Analytics** page shows outcomes, sentiment, response times and cost over time, what is live now, and exports to CSV. See [Analytics](/quality/analytics). ## Experts * **Version history:** every save is a version. See which settings changed, and restore any version. See [Versions](/experts/versions). * **Drafts:** unsaved edits are recovered if you leave, and you can test them before you save. * **Variables:** use `{{variables}}` in an expert's instructions and fill them per conversation, from the widget, a public link or the API. * **Call experience:** silence check-ins, a maximum call length, end-of-call phrases, how eagerly the expert takes its turn, and background ambience. * **Guardrails:** set how strictly an expert stays within its boundaries. See [Guardrails](/experts/guardrails). * Claude Haiku 5.5 is now the default Claude model for voice calls and for chat replies. ## Meetings * An expert now tells people it is an AI when it joins: by voice, in the meeting chat, or both. * New modes: chat only, or speak only when called by name. * Experts remember earlier meetings with the same people. * Transcript lines are named by speaker. See [Meetings](/channels/meetings). ## Conversations One inbox for meetings, chats, web calls, phone calls and visitors' conversations, with filters, search across transcripts, multi-select, bulk delete and export. See [Conversations](/quality/conversations). ## For developers * **MCP:** every expert is now a Model Context Protocol server for Claude, Cursor and other AI tools. See [MCP](/developers/mcp). * **API reference:** the full reference is in the app under **Developers → API reference**, built from an OpenAPI document at `GET /v1/openapi.json`. * **Provider keys:** run your experts on your own OpenAI, Anthropic, Google, Deepgram or Cartesia keys. See [Provider keys](/workspace/provider-keys). * **Workspace export:** download your workspace's data. See [Export](/workspace/export). * **Alert channels:** send alerts to Slack or PagerDuty. See [Alerts](/workspace/alerts). * **Ratings:** visitors can rate replies and calls on the public page and the widget. ## November 6, 2026 ## Rydhm The product is now Rydhm, with a new look across the app, the sign-in pages and account emails. Experts show their photo or a colour orb. ## Developers section A new **Developers** section for workspace admins: * **API keys** with scopes, optional limits to some experts and to IP addresses, expiry dates, and rotation with a grace period. See [Authentication](/developers/authentication). * **Service accounts**, so keys don't depend on any one person. * **Request log** of every API request made with your keys. * **Webhooks**: signed events for conversations, calls, meetings, summaries, knowledge, tools and experts, with retries, a delivery log and test events. See [Webhooks](/developers/webhooks). * Calls your experts make to your custom tools are now signed the same way, so you can check they came from Rydhm. ## Workspace * **Settings** now covers members and invitations, workspace policies, API key rules and data retention. * An **audit log** of who changed what, with filters and CSV export. * **Alerts** and a notifications bell, with settings for what reaches you. * Sign out automatically after a stretch without activity. * **Allowed websites:** choose which sites can embed an expert, per expert or for the whole workspace. See [Embed](/developers/embed). ## Building experts * **Describe it:** describe the expert you want, and Rydhm researches and writes it for you. Or start from a template. * Attach documents while you create an expert. * Give an expert a colour or gradient background instead of an image. * **Web search:** experts can search the web during voice calls and chats. It is off by default; turn it on per expert, and optionally limit it to some sites. * **Coach:** an AI coach on the expert's page. It looks at the expert's setup and conversations, suggests changes, and rehearses them in simulated conversations before you apply them. ## Tools Tools are easier to understand and to trust: each tool shows its health and recent calls, you can **Try it** before saving, and a meeting's transcript shows the tool calls made during it. See [Tools](/experts/tools). ## Voice * **GPT-Live** is a third voice engine for 1:1 calls, with its voices in the voice library. See [Voice engines](/experts/voice-engines). * On 1:1 calls, the expert stops the moment you start talking, and carries on after a short "mm-hmm". * **Voice controls** per expert: speed, tone, pronunciations and a backup voice. * **Deep thinker:** a stronger model the expert can consult for hard questions, such as comparisons and calculations, during a call. Off by default. * A **thinking sound** while the expert works on an answer. * In meetings, experts no longer stop at a "mm-hmm", handle hesitant speakers better, and read numbers back carefully. * The expert's tile in a meeting is now a live orb that moves with its voice. ## October 30, 2026 ## Voice library A new **Voices** page lists more than a thousand voices from Cartesia, Deepgram and Gemini, each with a sample you can play. The expert's **Voice** tab is redesigned around it, and adds Deepgram's newest voices. See [Voices](/experts/voices). ## Meeting chat and summaries * In Google Meet, Microsoft Teams and Zoom, the expert now reads the meeting's chat and can post to it. * Ask the expert to email the summary, and it asks you to type the address in the chat. It sends only to an address typed there. * "Send the summary to everyone" works for meetings started from the calendar and from a pasted link. * The summary email comes with a **Meeting Brief** PDF: an executive summary, requirements and next steps drawn from the meeting. * Every finished meeting has a redesigned **Summary** tab. * Paste a whole meeting invite into the link field, and Rydhm keeps only the join link. See [Meetings](/channels/meetings). ## Conversations Delete any meeting, chat or call from **Conversations**, from its row or its header. ## Public links * New public links end in a random code, so nobody can guess another expert's link. * **Reset link** gives an expert a new public link and retires the old one. * Too many wrong links from one address are blocked for a while. * Copy a published expert's link from **Home** and from its **Share** tab. * The public expert page is redesigned, and visitors can send the expert to their own meeting with **Send to my meeting**. See [Public links](/channels/public-links). ## Experts * Creating an expert starts from a gallery of roles, with a live preview. * The expert's page has fewer tabs, a quieter header, and the Test panel only when you open it. * **Home** can show experts as cards or a list. * Send an expert to a meeting straight from its chat.