> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.rydhm.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.rydhm.ai/_mcp/server.

## Phone calls

Experts can now answer and make phone calls.

* Connect your own Twilio account and put its numbers on your experts. See [Bring your own Twilio](/channels/byo-twilio).
* Each expert has a **Phone** tab and a **Call** button for outbound calls.
* Calls can be transferred to a person, and outbound calls handle voicemail.
* Hang up a live call from the app.
* Visitors can call an expert's number from its public page.

See [Phone](/channels/phone).

## Outbound campaigns

Call a list of contacts with an expert. Import contacts, then start, pause, resume or cancel the campaign, and export its results. A workspace do-not-call list keeps numbers out of every campaign. See [Campaigns](/channels/campaigns).

## Knowledge

* **Shared collections:** one set of documents that several experts read from.
* **FAQs:** question-and-answer documents an expert answers from directly.
* **Website import:** turn a site's pages into documents, and fetch them again when the site changes.
* **Better search:** search now matches meaning and exact words together.
* **Sources:** chat replies say which documents they used.

See [Knowledge](/knowledge/overview).

## Test suites

Write test conversations for an expert. A simulated caller plays each one, and a judge checks the expert's answers against your criteria. Run a suite before you publish a change. See [Test suites](/quality/test-suites).

## Analysis and Analytics

Every finished call, chat and meeting can be analysed: outcome tags, extracted facts, success criteria, a score, sentiment and a summary. Set it up on the expert's **Analysis** tab.

The **Analytics** page shows outcomes, sentiment, response times and cost over time, what is live now, and exports to CSV. See [Analytics](/quality/analytics).

## Experts

* **Version history:** every save is a version. See which settings changed, and restore any version. See [Versions](/experts/versions).
* **Drafts:** unsaved edits are recovered if you leave, and you can test them before you save.
* **Variables:** use `{{variables}}` in an expert's instructions and fill them per conversation, from the widget, a public link or the API.
* **Call experience:** silence check-ins, a maximum call length, end-of-call phrases, how eagerly the expert takes its turn, and background ambience.
* **Guardrails:** set how strictly an expert stays within its boundaries. See [Guardrails](/experts/guardrails).
* Claude Haiku 5.5 is now the default Claude model for voice calls and for chat replies.

## Meetings

* An expert now tells people it is an AI when it joins: by voice, in the meeting chat, or both.
* New modes: chat only, or speak only when called by name.
* Experts remember earlier meetings with the same people.
* Transcript lines are named by speaker.

See [Meetings](/channels/meetings).

## Conversations

One inbox for meetings, chats, web calls, phone calls and visitors' conversations, with filters, search across transcripts, multi-select, bulk delete and export. See [Conversations](/quality/conversations).

## For developers

* **MCP:** every expert is now a Model Context Protocol server for Claude, Cursor and other AI tools. See [MCP](/developers/mcp).
* **API reference:** the full reference is in the app under **Developers → API reference**, built from an OpenAPI document at `GET /v1/openapi.json`.
* **Provider keys:** run your experts on your own OpenAI, Anthropic, Google, Deepgram or Cartesia keys. See [Provider keys](/workspace/provider-keys).
* **Workspace export:** download your workspace's data. See [Export](/workspace/export).
* **Alert channels:** send alerts to Slack or PagerDuty. See [Alerts](/workspace/alerts).
* **Ratings:** visitors can rate replies and calls on the public page and the widget.