> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.rydhm.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.rydhm.ai/_mcp/server.

# Conversations

**Conversations** in the sidebar lists everything your experts have said: meetings, chats in the app, web calls, phone calls, and visitors on your website widget and share links. Everyone in the workspace sees the whole list.

A chat or call appears once something was said. Missed and failed phone calls appear too, so you can see who tried to reach you.

## Find a conversation

* **Type pills**: **All**, **Meetings**, **Chats**, **Web calls**, **Phone** and **Public**, each with a count. **Public** means visitors on the website widget and share links.
* **Search**: type at least 2 characters in **Search transcripts…**. It searches meeting titles, expert names, transcripts, messages and phone numbers. Results show the matching snippet.
* **Filter**: select **Filter** to narrow by **Experts** and **Date** (**Today**, **Last 7 days**, **Last 30 days** or a **Custom range**). For phone calls, filter by direction (**Inbound** or **Outbound**) and outcome (**Completed**, **Missed or no answer**, **Voicemail**, **Transferred**, **Failed**).
* **Sort**: **Newest first**, **Oldest first** or **Longest first**.

Filters are kept in the page address, so you can share a filtered view with a teammate. Live calls and meetings sit at the top under **Live now**.

> **Tip**
>
> Press `/` to search, `j` and `k` to move through the list, `Enter` to open, and `x` to select.

## Read a conversation

![Conversations: the list of chats on the left, and a chat with its analysis on the right](/_fern-files/_img/1c7870b9ac8edc2a3769074bc6f5cff144ec1e2089c25e6a1a05a465078b30d5.webp)![Conversations: the list of chats on the left, and a chat with its analysis on the right](/_fern-files/_img/2ba61e07f46c240948611c9aa21468c1f0183997e713cf62590c83e8480f4565.webp)

Open a row to see the transcript.

* **Calls** show each line with its time from the start of the call. **Chats** show clock times. Tool calls the expert made appear as cards.
* **Phone calls** also show the direction, the outcome, who called whom, your line and the duration. A call with no transcript says why, for example **Missed call** or **Reached voicemail**.
* **Visitor conversations** show the visitor's rating and comment, if they left one.
* **Meetings** have a **Summary** tab and a **Transcript** tab. See [Meetings](/channels/meetings).

Use **Find in conversation…** to jump between matches, **Copy** to copy the transcript, or **Download** to save it as Markdown.

Phone and visitor conversations are read-only. You can continue your own chats with **Continue in chat**, but not a teammate's. Admins can **Call back** a phone caller, and **Hang up** a live call.

> **Note**
>
> Rydhm keeps transcripts, not audio. There are no call recordings to play back.

## Post-call analysis

After a conversation ends, Rydhm can read the transcript and fill in an analysis that you define per expert. It's included in the minute price.

### What you get

The **Analysis** band under a chat or call shows:

* an **outcome**, such as Resolved or Needs follow-up;
* a quality **score** out of 100 and the **sentiment** (positive, neutral, negative or mixed);
* a short **summary**;
* **Facts gathered**, with a warning for facts that were expected but never said;
* **Success criteria**, each answered yes, no, or **Could not tell**.

For meetings, the analysis appears in the **Summary** tab once it's done.

### Set it up

Admins configure it on the expert's **Analysis** tab, under **Analysis settings**:

#### Turn it on

Switch on **Analyse conversations automatically**.

#### Define outcomes

Under **Outcomes**, select **Add outcome**. Give each one a **Name** and **When to pick it**. **Other** is always available. New experts start with Resolved, Needs follow-up, Transferred, No answer and Spam.

#### List the facts to gather

Under **Facts to gather**, select **Add a fact**. Give it a **Name** (like `callback_number`), a **Type** (**Text**, **Number**, **Yes / no**, **Date** or **One of a list**) and **What it is**. Tick **Expected in every conversation** to flag it when it's missing.

#### Add success criteria

Under **Success criteria**, add up to five yes/no questions, like "Did the expert offer a demo?"

#### Tune the summary and score

Choose whether to include **Summary**, **Sentiment** and **Quality score**, add **Scoring guidance**, and pick the language under **Write the summary in**.

#### Save and try it

Select **Save analysis settings**. Then use **Test on a past conversation** to see the result on a real conversation.

You can have up to 12 outcomes, 20 facts and 5 success criteria.

### When it runs

* **Calls**: about 2 minutes after the call ends.
* **Chats**: after 30 minutes with no new message.
* **Meetings**: once the meeting is completed and summarised.

A conversation needs at least two turns, one of them from the person, or it's skipped. Admins can select **Analyse now** or **Re-run** on a chat or call. Outcomes also feed [Analytics](/quality/analytics) and [campaign results](/channels/campaigns#results).

## Export

Select conversations (or **Select all**, up to 1,000), then **Export**:

* **Spreadsheet (CSV)**: details only, no transcripts;
* **Transcripts (Markdown)**;
* **Everything (JSON)**.

To export the whole workspace, see [Export your data](/workspace/export).

## Delete and undo

Admins, and the person a conversation belongs to, can delete it. Use **Delete** in the row's **More actions** menu, the delete icon in a conversation, or select several and choose **Delete**.

#### Confirm

The dialog says what goes. For a meeting, that's its transcript, summary and email record, for everyone in the workspace.

#### Undo if you need to

A message appears with **Undo** for about 8 seconds. Select it to restore the conversation.

After that, the conversation is hidden everywhere: in Conversations, Analytics, exports, and what experts remember. It's deleted for good after **30 days**. There is no bin to restore from in the app: **Undo** is the way back.

* You can't delete a live meeting or call. End it first.
* People who were already emailed a meeting summary keep their copy.
* Usage from a deleted call still counts toward [billing](/workspace/billing).

## Related

* [Analytics](/quality/analytics)
* [Test suites](/quality/test-suites)
* [Meetings](/channels/meetings)