> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.rydhm.ai/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.rydhm.ai/_mcp/server. # Billing and credits Rydhm bills in **credits**. Every channel (web calls, phone calls, meetings, chat and web search) draws from one balance. **One credit is \$0.01.** Billing lives in **Settings → Billing**. Only admins and the owner see it in the sidebar. See [Members and roles](/workspace/members). > **Info** > > The Billing page tracks your balance and usage whether or not billing is switched on for your workspace. Refusing new calls and enforcing plan limits, as described below, happen only once billing is active. Until then, an empty balance stops nothing, and the page says so: *"Nothing is refused yet, because billing isn't switched on."* ## Plans Each paid plan is a monthly fee. At the start of every month the plan grants the same amount in **plan credits**. Plan credits expire when the month ends. | | Free | Starter | Growth | Scale | Enterprise | | ---------------------- | ----------------------- | ------------------------------ | ------------- | ---------------- | ------------ | | Monthly fee | \$0 | \$29 | \$99 | \$299 | By agreement | | Credits each month | \$3 once, to try it out | 2,900 (≈ 290 web-call minutes) | 9,900 (≈ 990) | 29,900 (≈ 2,990) | By agreement | | Experts | 1 | 3 | 10 | 50 | Unlimited | | Calls at once | 2 | 5 | 15 | 40 | By agreement | | Phone numbers included | 0 | 1 | 3 | 10 | 25 | | Members | 2 | 5 | 15 | 50 | Unlimited | | Knowledge | 5 MB | 50 MB | 250 MB | 1 GB | Unlimited | | Web search | No | Yes | Yes | Yes | Yes | "Calls at once" counts the workspace's live voice calls together: in the app, on the widget and share links, and on the phone. Every plan has every channel, and the API, webhooks and alerts. Plans differ in their monthly credits and the limits above. ### Welcome credits A new workspace starts on **Free** with **\$3 of welcome credits**, about 30 minutes of web calls. They are a one-time grant, not a monthly one. They sit with purchased credits and **never expire**. The Billing page also shows a **free trial** end date, 14 days after the workspace was created. That date is only a reminder to pick a plan: nothing stops on it, and calls keep drawing on whatever credits are left. ## What things cost ![The Prices section of the Billing page](/_fern-files/_img/de079026ba3a19288f21b7664238c1d8225a3a9722a47eedf1044a163f433d51.webp)![The Prices section of the Billing page](/_fern-files/_img/d7110af020e043adc67cfa12720114b71f6ed85b0935eb21c79ee3bd8a821eb5.webp) The same rate applies whichever voice engine the expert uses. | What | Price | Credits | | -------------------------------------------------------------------------------------------- | -------- | ------- | | A minute of a web call: in the app, the website widget, a share link, the API or a test call | \$0.10 | 10 | | A minute of a phone call, inbound or outbound (carrier included) | \$0.13 | 13 | | A minute an expert spends in a Google Meet, Zoom or Teams meeting (the meeting bot included) | \$0.13 | 13 | | 1,000 chat tokens (your question, the knowledge the expert read, and its reply) | \$0.0006 | 0.06 | | One web search an expert runs | \$0.02 | 2 | | A phone number per month, beyond the ones your plan includes | \$3.00 | 300 | | Post-conversation analysis | Included | 0 | A typical chat reply comes to about \$0.007. Chat is priced by tokens, not messages, so calls are charged only by the minute and chat is never charged twice. A meeting is charged as meeting minutes only, not as meeting minutes plus voice minutes. > **Note** > > If you bring your own provider keys, these rates don't change. See [Provider keys](/workspace/provider-keys). ## How credits are spent Usage draws **plan credits first**, then **purchased credits**, which **never expire**. Charges are added up every couple of minutes, so the balance follows your usage closely. When billing is active, a call, chat or meeting can **start** only if the balance covers its first minute (one credit for a chat). **A running call is never cut**, even if it takes the balance below zero. After that, new calls, chats and meetings are refused until you add credits, change plans or the month rolls over. A negative balance is paid back from the next credits that arrive. ## The Billing page | Section | What it shows | | ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Credits** | The balance, split into this month's **Plan credits** (**· expire** at the month's end) and **Purchased credits** (**· never expire**; on Free, **Purchased and welcome credits**), the share left this period, and **At this pace, this period**: a forecast of the month's usage | | **(Plan name) plan** | Its monthly fee, what it includes, when **Credits reset** (**Usage period ends** on Free, which has no monthly credits), and **Payment**: **Card on file**, **No card yet**, **Arranged with Rydhm** (paid plans without online payment) or **Not needed on Free** | | **Plan limits** | How much of each limit you use: **Experts**, **Calls at once**, **Phone numbers included**, **People** and **Knowledge** | | **Usage this period** | Web, phone and meeting minutes, messages, chat tokens and searches, and **Charged so far this period** | | **Where credits went** | This period's charges, **By channel** or **By expert** (admins) | | **Plans** | Every plan side by side, each with **Upgrade to (plan)**, **Switch to (plan)**, **Move to Free** or **Talk to us** (Enterprise) | | **History** | Every credit that came in or went out: monthly grants, purchases, usage and adjustments (admins) | ## Top up #### Open the dialog In **Settings → Billing**, select **Top up** on the **Credits** card. #### Pick an amount Choose \$10, \$25, \$50 or \$200, or type another amount from \$10 to \$5,000. The dialog shows what it buys, for example about 250 minutes of web calls for \$25. #### Send the request Select **Request \$25** (the button shows the amount you picked). You'll see **Request sent**. Rydhm adds the credits within 1 business day and emails you when they're in. Until then the Billing page shows the request at the top, and **Change amount** lets you change it. > **Note** > > Online card payment isn't switched on for every workspace yet. When it is, the last button reads **Continue to payment** instead: you finish on the secure checkout page, see **Payment received** when you come back, and the credits show up within a minute. ## Change plan Select **Pick a plan** (on Free) or **Change plan** on the plan card, or a plan's button under **Plans**. Choose a plan, then: * **Request (plan)**, or **Ask to move to (plan)** for a smaller one: Rydhm switches you within 1 business day and emails you when it's done. Nothing changes until then. **Ask about Enterprise** works the same way, and Rydhm gets in touch. * **Continue to payment**, when online payment is on for your workspace: you subscribe on the secure checkout page. Once a card is on file, **Manage billing** opens the billing portal, where you update your card, see invoices and change your subscription. ## Low balance When less than **20 %** of this month's credits are left (grants plus purchases), admins see a banner under the top bar: **Credits are running low**, with the share left. At zero or below it reads **Your workspace is out of credits** or **Your balance is at zero**. You can hide the banner for the day, except when billing is active and the balance is gone: then it stays until credits are added. The **Credits** card also shows **Running low**, with the date the balance runs out at your current pace. ## Plan limits When billing is active, limits are checked when you add something: an expert, a member, a phone number or a knowledge document. **Knowledge** counts all documents across your experts as one total, so adding a document that would go over is refused: "The Starter plan holds 50 MB of knowledge across your experts. Upgrade for more room." Phone numbers past the included ones cost \$3 a month each, and adding one needs at least \$3 in the balance. Each refusal points you to the fix: top up, move to a bigger plan, or contact Rydhm. ## Related * [Phone](/channels/phone): numbers and call minutes * [Knowledge overview](/knowledge/overview): what counts toward the knowledge limit * [Analytics](/quality/analytics): usage and cost over time