> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.rydhm.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.rydhm.ai/_mcp/server.

# Export your data

A workspace export is a zip file with everything your workspace stored in Rydhm: experts, knowledge, conversations, transcripts, meetings, phone calls, analyses, members and the audit log. Use it for backups, audits, or to move your data somewhere else.

Only admins and the owner can request and download exports. See [Members and roles](/workspace/members).

## Request an export

![The Export your data card with Request export](/_fern-files/_img/585507d8473152bf8a5ff07af5be7084836e8585c717b8f1092ac9ac54edd407.webp)![The Export your data card with Request export](/_fern-files/_img/baa4e78d011a4c3584c0d624e152fe958b68aa4390220fc9a20a8e5ead13cfda.webp)

#### Start it

Go to **Settings → General**, find **Export your data**, and select **Request export**. You'll see **Export started**.

#### Wait a few minutes

The export shows as **Queued**, then **Preparing**. You can leave the page. When it's ready, you get a notification in the bell (**Your data export is ready**) and an email.

#### Download it

Select **Download** next to the export once it shows **Ready**. The file is named after your workspace and the date, for example `rydhm-export-acme-2026-11-10.zip`.

To see older exports, select **All exports** on the card.

## How long it lasts

* An export can be downloaded for **7 days** after it's ready. After that it shows **Expired**, and the file is deleted. Request a new one when you need it.
* The link behind **Download** is short-lived (10 minutes at most). Selecting **Download** again gets a fresh one, as long as the export hasn't expired.
* Exports are private. Only admins of your workspace can download them.

## Limits

* **One export at a time.** While one is queued or preparing, you can't start another.
* **One request an hour** per workspace.
* **400 MB of uncompressed data at most.** If your workspace holds more, the export fails with: "This workspace has more data than one export can hold. Contact support and we will prepare it for you."

## What's inside

Every export includes a `README.txt` that describes the files. JSON files are whole documents. `.jsonl` files have one JSON object per line, so you can stream them. Every timestamp is UTC in ISO 8601, and ids match across files.

| File                          | What it holds                                                                                                               |
| ----------------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| `manifest.json`               | The workspace, when the export was made, the schema version, and counts                                                     |
| `experts.json`                | Every expert: persona, first message, voice and tool settings, widget appearance, visibility. Connection secrets are masked |
| `knowledge/documents.json`    | Every knowledge document's details (id, expert, filename, status)                                                           |
| `knowledge/<docId>-<name>.md` | The stored text of each document                                                                                            |
| `knowledge/collections.json`  | Your knowledge collections, if you use them                                                                                 |
| `conversations.jsonl`         | Chats and recorded calls (id, expert, kind, channel, title, times)                                                          |
| `messages.jsonl`              | Every message (conversation, role, content, tokens, tool parts)                                                             |
| `voice_sessions.jsonl`        | Every voice call's usage record (minutes, channel)                                                                          |
| `meetings.jsonl`              | Every meeting an expert joined (link, mode, status, times)                                                                  |
| `transcript_segments.jsonl`   | Every meeting transcript line (meeting, speaker, text, timing)                                                              |
| `meeting_summaries.jsonl`     | Each meeting's summary (TL;DR, key points, actions)                                                                         |
| `phone_calls.jsonl`           | Every phone call (direction, numbers, status, duration)                                                                     |
| `analyses.jsonl`              | Post-conversation analyses (outcome, fields, score, sentiment)                                                              |
| `audit_log.jsonl`             | Who changed what and when: ids and field names, never content                                                               |
| `members.json`                | Your workspace's people (name, email, role, joined)                                                                         |

## What's not inside

* API keys and their hashes, webhook signing secrets and tool credentials.
* Your own [provider keys](/workspace/provider-keys).
* Anything that belongs to another workspace.
* Conversations, meetings and calls you deleted that are still in their 30-day undo window. To include one, restore it first from [Conversations](/quality/conversations), then request a new export.

> **Note**
>
> An export is a copy. Requesting one doesn't change or delete anything in your workspace. To delete the workspace itself, see [Security](/workspace/security#data-retention-and-deletion).

## Related

* [Security](/workspace/security)
* [Conversations](/quality/conversations)
* [Audit log](/workspace/security#audit-log)