Changelog

Experts can now answer and make phone calls.

• Connect your own Twilio account and put its numbers on your experts. See Bring your own Twilio.
• Each expert has a Phone tab and a Call button for outbound calls.
• Calls can be transferred to a person, and outbound calls handle voicemail.
• Hang up a live call from the app.
• Visitors can call an expert’s number from its public page.

Call a list of contacts with an expert. Import contacts, then start, pause, resume or cancel the campaign, and export its results. A workspace do-not-call list keeps numbers out of every campaign. See Campaigns.

• Shared collections: one set of documents that several experts read from.
• FAQs: question-and-answer documents an expert answers from directly.
• Website import: turn a site’s pages into documents, and fetch them again when the site changes.
• Better search: search now matches meaning and exact words together.
• Sources: chat replies say which documents they used.

Write test conversations for an expert. A simulated caller plays each one, and a judge checks the expert’s answers against your criteria. Run a suite before you publish a change. See Test suites.

Every finished call, chat and meeting can be analysed: outcome tags, extracted facts, success criteria, a score, sentiment and a summary. Set it up on the expert’s Analysis tab.

The Analytics page shows outcomes, sentiment, response times and cost over time, what is live now, and exports to CSV. See Analytics.

• Version history: every save is a version. See which settings changed, and restore any version. See Versions.
• Drafts: unsaved edits are recovered if you leave, and you can test them before you save.
• Variables: use {{variables}} in an expert’s instructions and fill them per conversation, from the widget, a public link or the API.
• Call experience: silence check-ins, a maximum call length, end-of-call phrases, how eagerly the expert takes its turn, and background ambience.
• Guardrails: set how strictly an expert stays within its boundaries. See Guardrails.
• Claude Haiku 5.5 is now the default Claude model for voice calls and for chat replies.

• An expert now tells people it is an AI when it joins: by voice, in the meeting chat, or both.
• New modes: chat only, or speak only when called by name.
• Experts remember earlier meetings with the same people.
• Transcript lines are named by speaker.

See Meetings.

One inbox for meetings, chats, web calls, phone calls and visitors’ conversations, with filters, search across transcripts, multi-select, bulk delete and export. See Conversations.

• MCP: every expert is now a Model Context Protocol server for Claude, Cursor and other AI tools. See MCP.
• API reference: the full reference is in the app under Developers → API reference, built from an OpenAPI document at GET /v1/openapi.json.
• Provider keys: run your experts on your own OpenAI, Anthropic, Google, Deepgram or Cartesia keys. See Provider keys.
• Workspace export: download your workspace’s data. See Export.
• Alert channels: send alerts to Slack or PagerDuty. See Alerts.
• Ratings: visitors can rate replies and calls on the public page and the widget.

The product is now Rydhm, with a new look across the app, the sign-in pages and account emails. Experts show their photo or a colour orb.

A new Developers section for workspace admins:

• API keys with scopes, optional limits to some experts and to IP addresses, expiry dates, and rotation with a grace period. See Authentication.
• Service accounts, so keys don’t depend on any one person.
• Request log of every API request made with your keys.
• Webhooks: signed events for conversations, calls, meetings, summaries, knowledge, tools and experts, with retries, a delivery log and test events. See Webhooks.
• Calls your experts make to your custom tools are now signed the same way, so you can check they came from Rydhm.

• Settings now covers members and invitations, workspace policies, API key rules and data retention.
• An audit log of who changed what, with filters and CSV export.
• Alerts and a notifications bell, with settings for what reaches you.
• Sign out automatically after a stretch without activity.
• Allowed websites: choose which sites can embed an expert, per expert or for the whole workspace. See Embed.

• Describe it: describe the expert you want, and Rydhm researches and writes it for you. Or start from a template.
• Attach documents while you create an expert.
• Give an expert a colour or gradient background instead of an image.
• Web search: experts can search the web during voice calls and chats. It is off by default; turn it on per expert, and optionally limit it to some sites.
• Coach: an AI coach on the expert’s page. It looks at the expert’s setup and conversations, suggests changes, and rehearses them in simulated conversations before you apply them.

Tools are easier to understand and to trust: each tool shows its health and recent calls, you can Try it before saving, and a meeting’s transcript shows the tool calls made during it. See Tools.

• GPT-Live is a third voice engine for 1:1 calls, with its voices in the voice library. See Voice engines.
• On 1:1 calls, the expert stops the moment you start talking, and carries on after a short “mm-hmm”.
• Voice controls per expert: speed, tone, pronunciations and a backup voice.
• Deep thinker: a stronger model the expert can consult for hard questions, such as comparisons and calculations, during a call. Off by default.
• A thinking sound while the expert works on an answer.
• In meetings, experts no longer stop at a “mm-hmm”, handle hesitant speakers better, and read numbers back carefully.
• The expert’s tile in a meeting is now a live orb that moves with its voice.

A new Voices page lists more than a thousand voices from Cartesia, Deepgram and Gemini, each with a sample you can play. The expert’s Voice tab is redesigned around it, and adds Deepgram’s newest voices. See Voices.

• In Google Meet, Microsoft Teams and Zoom, the expert now reads the meeting’s chat and can post to it.
• Ask the expert to email the summary, and it asks you to type the address in the chat. It sends only to an address typed there.
• “Send the summary to everyone” works for meetings started from the calendar and from a pasted link.
• The summary email comes with a Meeting Brief PDF: an executive summary, requirements and next steps drawn from the meeting.
• Every finished meeting has a redesigned Summary tab.
• Paste a whole meeting invite into the link field, and Rydhm keeps only the join link.

Delete any meeting, chat or call from Conversations, from its row or its header.

• New public links end in a random code, so nobody can guess another expert’s link.
• Reset link gives an expert a new public link and retires the old one.
• Too many wrong links from one address are blocked for a while.
• Copy a published expert’s link from Home and from its Share tab.
• The public expert page is redesigned, and visitors can send the expert to their own meeting with Send to my meeting.

• Creating an expert starts from a gallery of roles, with a live preview.
• The expert’s page has fewer tabs, a quieter header, and the Test panel only when you open it.
• Home can show experts as cards or a list.
• Send an expert to a meeting straight from its chat.