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Workspace

Export your data

Download everything in your workspace as one zip file.

A workspace export is a zip file with everything your workspace stored in Rydhm: experts, knowledge, conversations, transcripts, meetings, phone calls, analyses, members and the audit log. Use it for backups, audits, or to move your data somewhere else.

Only admins and the owner can request and download exports. See Members and roles.

Request an export

The Export your data card with Request export
Settings → General → Export your data.
1

Start it

Go to Settings → General, find Export your data, and select Request export. You’ll see Export started.

2

Wait a few minutes

The export shows as Queued, then Preparing. You can leave the page. When it’s ready, you get a notification in the bell (Your data export is ready) and an email.

3

Download it

Select Download next to the export once it shows Ready. The file is named after your workspace and the date, for example rydhm-export-acme-2026-11-10.zip.

To see older exports, select All exports on the card.

How long it lasts

  • An export can be downloaded for 7 days after it’s ready. After that it shows Expired, and the file is deleted. Request a new one when you need it.
  • The link behind Download is short-lived (10 minutes at most). Selecting Download again gets a fresh one, as long as the export hasn’t expired.
  • Exports are private. Only admins of your workspace can download them.

Limits

  • One export at a time. While one is queued or preparing, you can’t start another.
  • One request an hour per workspace.
  • 400 MB of uncompressed data at most. If your workspace holds more, the export fails with: “This workspace has more data than one export can hold. Contact support and we will prepare it for you.”

What’s inside

Every export includes a README.txt that describes the files. JSON files are whole documents. .jsonl files have one JSON object per line, so you can stream them. Every timestamp is UTC in ISO 8601, and ids match across files.

FileWhat it holds
manifest.jsonThe workspace, when the export was made, the schema version, and counts
experts.jsonEvery expert: persona, first message, voice and tool settings, widget appearance, visibility. Connection secrets are masked
knowledge/documents.jsonEvery knowledge document’s details (id, expert, filename, status)
knowledge/<docId>-<name>.mdThe stored text of each document
knowledge/collections.jsonYour knowledge collections, if you use them
conversations.jsonlChats and recorded calls (id, expert, kind, channel, title, times)
messages.jsonlEvery message (conversation, role, content, tokens, tool parts)
voice_sessions.jsonlEvery voice call’s usage record (minutes, channel)
meetings.jsonlEvery meeting an expert joined (link, mode, status, times)
transcript_segments.jsonlEvery meeting transcript line (meeting, speaker, text, timing)
meeting_summaries.jsonlEach meeting’s summary (TL;DR, key points, actions)
phone_calls.jsonlEvery phone call (direction, numbers, status, duration)
analyses.jsonlPost-conversation analyses (outcome, fields, score, sentiment)
audit_log.jsonlWho changed what and when: ids and field names, never content
members.jsonYour workspace’s people (name, email, role, joined)

What’s not inside

  • API keys and their hashes, webhook signing secrets and tool credentials.
  • Your own provider keys.
  • Anything that belongs to another workspace.
  • Conversations, meetings and calls you deleted that are still in their 30-day undo window. To include one, restore it first from Conversations, then request a new export.

An export is a copy. Requesting one doesn’t change or delete anything in your workspace. To delete the workspace itself, see Security.