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Workspace

Billing and credits

Plans, credits, what each channel costs, top-ups and plan limits.

Rydhm bills in credits. Every channel (web calls, phone calls, meetings, chat and web search) draws from one balance. One credit is $0.01.

Billing lives in Settings → Billing. Only admins and the owner see it in the sidebar. See Members and roles.

The Billing page tracks your balance and usage whether or not billing is switched on for your workspace. Refusing new calls and enforcing plan limits, as described below, happen only once billing is active. Until then, an empty balance stops nothing, and the page says so: “Nothing is refused yet, because billing isn’t switched on.”

Plans

Each paid plan is a monthly fee. At the start of every month the plan grants the same amount in plan credits. Plan credits expire when the month ends.

FreeStarterGrowthScaleEnterprise
Monthly fee$0$29$99$299By agreement
Credits each month$3 once, to try it out2,900 (≈ 290 web-call minutes)9,900 (≈ 990)29,900 (≈ 2,990)By agreement
Experts131050Unlimited
Calls at once251540By agreement
Phone numbers included0131025
Members251550Unlimited
Knowledge5 MB50 MB250 MB1 GBUnlimited
Web searchNoYesYesYesYes

“Calls at once” counts the workspace’s live voice calls together: in the app, on the widget and share links, and on the phone.

What things cost

The Prices section of the Billing page
The Prices section of Settings → Billing.

The same rate applies whichever voice engine the expert uses.

WhatPriceCredits
A minute of a web call: in the app, the website widget, a share link, the API or a test call$0.1010
A minute of a phone call, inbound or outbound (carrier included)$0.1313
A minute an expert spends in a Google Meet, Zoom or Teams meeting (the meeting bot included)$0.1313
1,000 chat tokens (your question, the knowledge the expert read, and its reply)$0.00060.06
One web search an expert runs$0.022
A phone number per month, beyond the ones your plan includes$3.00300
Post-conversation analysisIncluded0

A typical chat reply comes to about $0.007. Chat is priced by tokens, not messages, so calls are charged only by the minute and chat is never charged twice. A meeting is charged as meeting minutes only, not as meeting minutes plus voice minutes.

If you bring your own provider keys, these rates don’t change. See Provider keys.

How credits are spent

Usage draws plan credits first, then purchased credits, which never expire. Charges are added up every couple of minutes, so the balance follows your usage closely.

When billing is active, a call, chat or meeting can start only if the balance covers its first minute (one credit for a chat). A running call is never cut, even if it takes the balance below zero. After that, new calls, chats and meetings are refused until you add credits, change plans or the month rolls over. A negative balance is paid back from the next credits that arrive.

The Billing page

SectionWhat it shows
CreditsThe balance, split into this month’s plan credits and purchased credits (· never expire), the share left this period, and At this pace, this period: a forecast of the month’s usage
(Plan name) planIts Monthly fee, what’s Included each month, when Credits reset, and Payment status
Plan limitsHow much of each limit you use: Experts, Calls at once, Phone numbers included, People and Knowledge
Usage this periodWeb, phone and meeting minutes, messages, chat tokens and searches, and Charged so far this period
Where credits wentThis period’s charges, By channel or By expert (admins)
PlansEvery plan side by side, with Pick a plan or Change plan
HistoryEvery credit that came in or went out: monthly grants, purchases, usage and adjustments (admins)

Top up

1

Open the dialog

In Settings → Billing, select Top up on the Credits card.

2

Pick an amount

Choose $10, $25, $50 or $200, or type another amount from $10 to $5,000. The dialog shows what it buys, for example about 250 minutes of web calls for $25.

3

Pay

Select Continue to payment and finish on the secure checkout page. When you come back you’ll see Payment received. The credits show up within a minute.

If online payment isn’t set up for your account yet, the button reads Ask for credits and opens an email to Rydhm instead. Rydhm adds plans and credits by hand the same day. After you have bought something, Manage billing opens the billing portal, where you update your card, see invoices and change your subscription.

Low balance

When less than 20 % of this month’s credits are left (grants plus purchases), admins see a banner under the top bar: Credits are running low, with the share left. At zero or below it reads Your workspace is out of credits or Your balance is at zero.

You can hide the banner for the day, except when billing is active and the balance is gone: then it stays until credits are added. The Credits card also shows Running low, with the date the balance runs out at your current pace.

Plan limits

When billing is active, limits are checked when you add something: an expert, a member, a phone number or a knowledge document. Knowledge counts all documents across your experts as one total, so adding a document that would go over is refused: “The Starter plan holds 50 MB of knowledge across your experts. Upgrade for more room.” Phone numbers past the included ones cost $3 a month each, and adding one needs at least $3 in the balance. Each refusal points you to the fix: top up, move to a bigger plan, or contact Rydhm.